FAQ
SHIPPING & DELIVERY
All orders will be processed within 1-3 days. Canada wide shipping will be 5-10 days based on current Canada Post Ground Shipping estimates. USA shipping will be approx 4-7 days. International shipping varies based on location and must be arranged prior to purchase by emailing saltyburl@gmail.com
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Local pickup can be arranged if you are within the Edmonton, Alberta, Canada area.
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CARE
Each piece is unique and crafted with the utmost care. Please continue to care for your artwork by keeping it out of direct sunlight, and keeping the wood lightly oiled. Do not clean with any abrasive cloths, alcohol or chemical cleaners.
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RETURNS
Each piece is unique with possible flaws and imperfections. No refunds on purchases will be given, therefore, please consider your purchase carefully when checking measurements and details. Refunds will be considered if an item has been damaged in shipping. To be considered for a refund, please email a photo of the damage and damaged packaging to saltyburl@gmail.com within 2 days of receiving your package. Original packaging and labels must be sent back with the damaged artwork. If possible, your artwork will be fixed and returned to you. If the damage is beyond repair then arrangements will be made to recreate a similar piece of artwork if possible.